Network & Connectivity

1. Connect to  Wireless Network (WIFI)
   • Students may connect to the “Student-5G” or “Student” WIFI, with the password “xmustudent”
   • Staff may use the “Staff-5G” or “Staff” WIFI, password is provided by IT Department
2. If you would like to use your own wireless router, please seek approval from IT Department.
   Note: The Wifi name (SSID) for personal use cannot begin with “XMU” nor using the same SSID names such as Guest, Staff, Student, etc.
3. Currently, the campus network does not require user authentication. However, in the later phase, user authentication will be imposed.
4. Internet access is provided by the University, currently it is free of charge.
   

1. Wired/LAN connection is recommended for a more stable internet experience.
2. An Ethernet cable (RJ45) can be used to connect your computer to the LAN port (see picture).
   
3. Go to ‘Network and Internet Setting’ > Choose ‘Obtain an IP address automatically’
   Set your network card to DHCP mode.
   
4. Currently, the campus network does not require user authentication. However, in the later phase, user authentication will be imposed.
5. Internet access provided by the University, is currently free of charge.

[A] WebVPN (For In & Off Campus – All Users)

1. Visit URL https://webvpn.xmu.edu.cn/.
2. You can login using Campus ID and Password, and accessing to WebVPN for E-Resource either from on campus or out of campus.
   Note: Refer Library E-Resources for more information on E-Resource.

[B] Connect Campus Systems via SSLVPN secured remote connection (For Off Campus – Staff only)

1. A secure remote access solution using campus SSLVPN with Remote Desktop Connection has been implemented by IT since September 2021.
2. XMUM SSLVPN secured remote connection system is only applicable for off campus staff to remotely access into XMUM campus system, using Staff campus ID and password only. Note: SSLVPN connection is only applicable for Staff only.
3. Staff can follow few simple steps in order to access to campus departmental systems securely.
   Staff User Guides – SSLVPN for Staff only
4. Alternatively, for student who may need to request for XMU SSLVPN remote access can filling up the online eform via URL: SSLVPN Remote Access Online Request Form
   – After submitting the eform, it will undergo a review and processing within five working days.
   – For student SSLVPN request, student need to send supervisor approval letter via email to: ZGXS@xmu.edu.my and copy: IT@xmu.edu.my using student’s XMUM email.
   – Upon submission of request, your application will be reviewed and processed accordingly within 5 working days.
   – After request is approved, you will be guided on how to access for the SSLVPN.
   – At the end of the access duration, IT will revoke access as necessary.

Campus IP Phones

1. XMUM IP telephony system uses Yealink IP Phone and Grandstream IP Phone as a standard phone set.

2. IP Phone system consolidates voice network and data network with following features, such as call waiting, call forwarding, call logs – user is reminded to clear the call history logs from time to time, voicemail, voice conference call – max 3 parties. 

3. IP Phone can be relocated on any campus office network.

4. User can dial the campus IP phone numbers using last 4 digits number for inter department communication.

How to request for the IP Phone

1. IP Phone (Deskphone) is applicable for full time staff only mainly for office administrative, management and international staff.  For installation arrangement, users can raise AskA and feedback on their convenience date and time to install the IP phone in their office, in advance.

2. IP phone is optional for lecturers and research staff as users are encouraged to consider using faster and online communication channels with students such as Microsoft Teams, wechats, whatsapp etc.

• Should you require an IP phone, do fill the IT Devices Installation Request form, with justification of the need of IP phone and obtain HOD approval, prior to submit the signed request form to IT Department.
• Upon approval, IT Department will install the IP phone in staff office, estimated in 3 working days and depending on stock availability. Upon installation, the phone number and default voice mailbox password will be communicated to user.
• User to update phone extension for the admin team to process on name card accordingly.

3. After IP phone installation, ensure your phone line is reachable and able to receive incoming call or receiving call normally.

4. Users are encouraged on the sharing of IP phone within the same department (location), if feasible.

5. IP phone can be reassigned to another staff within the same department or return the IP phone set to IT Department (A3-103), if no longer requires.