Self Service Printing

📍 Location

Printing Station – A3 Level 1 (located near the Library Entrance and next to IT Office)

🕘 Operating Hours

💡 Introduction

The Library has introduced a new self-service printing system known as PrintBot.
It allows users to submit print jobs through Telegram and make payments conveniently via Touch ’n Go eWallet.

Follow the steps below to print your documents quickly and efficiently.

🧾 PrintBot Requirements

• Must have an active Telegram account to chat with PrintBot.
• File must be in PDF format only (maximum file size 15 MB).
• Touch ’n Go eWallet is the only accepted payment method.

🪜 How to Use PrintBot

Step 1 — Scan the QR Code

• Scan the QR code available at the printing station, or open Telegram and search for @XMUMPRINTBOT.

Step 2 — Start Chat with PrintBot

• Tap Start in Telegram to begin the conversation.

Step 3 — Send in Your File

• Attach your document in PDF format (maximum 15 MB).

🔔 Reminder: Convert Word or image files to PDF before sending.

Step 4 — Provide Your Order Details

Reply to PrintBot with:

1. B/W (Black & White) or Colour
2. Number of Copies
3. 1-sided or 2-sided
4. Page Range (if applicable)

⚠️ If not specified, PrintBot will print 1 copy, 1-sided, all pages by default.

Step 5 — Confirm Your Order

• PrintBot will list your order summary.
• Double-check all details and reply CONFIRM.

Step 6 — Make the Payment

• Pay within 10 minutes via Touch ’n Go eWallet (QR code provided in chat).
• Send your payment receipt to PrintBot for verification.

🔔 Reminder: Right after your payment is successful in Touch ’n Go eWallet (with the green tick shown), take a screenshot immediately as proof of successful payment.
You will need to send this screenshot to the PrintBot chat on Telegram to verify your payment and generate your printing QR Ticket.

⚠️ If payment is not received within 10 minutes, your order will be void.

Step 7 — Receive Your Ticket (QR Code)

• After payment verification, a QR Ticket will be generated by PrintBot.
• This ticket will be used to release your print job.

Step 8 — Collect Your Printout

• Go to the Printing Station (A3 Level 1).
• Show or scan your QR Ticket at the station PC.
• Your document will be printed automatically.

🔔 Reminder: Please collect your printouts immediately after printing.

⚠️ Important Reminders

• Ensure your file is in the correct format before uploading.
• Do not share your QR Ticket with others.
• Files sent to PrintBot will be automatically deleted after printing.
• The Library and IT Office are not responsible for uncollected documents.

Refund Policy

If you have overpaid for your print job, the excess amount cannot be refunded automatically by the system.

Do contact the PrintBot vendor directly through Telegram for assistance with your refund.

Refunds are also applicable under the following conditions:

1. The file was not printed due to system or printer error.
2. Payment was made but no QR Ticket was received.
3. The printed output is incomplete or blank (verified by the vendor).

To request a refund:

1. Provide a screenshot of your Telegram chat with PrintBot, showing:
   • Your order summary and payment receipt.
   • Any message related to overpayment or system error.
2. Submit your refund request to the customer service representative through the same Telegram chat.

⚠️ Reminder: Refunds are not applicable for user